FAQ
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The aim of WEB-FAQ is to provide NAYSS services with a dynamic and interactive resource to compliment the range of Lead Provider services and resources. Through WEB-FAQs, CMYI will facilitate and support reflection and interaction between all services delivering NAYSS.
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NAYSS staff are encouraged to either post their own questions or provide responses to questions that have been posted. CMYI will facilitate this process by identifying FAQs through regular contact with NAYSS services nationally - ensuring that questions related to common issues are posted and answers are provided.
FAQs will be posted anonymously unless services wish to be identified.
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Read FAQ and responses
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Post response to FAQ
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Submit question to FAQ
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FAQ
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Q.1 Where do I get cultural information or country profiles?
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Q.2 What settlement support has been provided to newly arrived young people or families prior to referral to NAYSS?
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Q.1 Where do I get cultural information or country profiles?
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Information can be found at CMY in the SBS World Guide and from the annual Amnesty International Reports. Some demographic information specific to your area may be available from the Australian Bureau of Statistics, from your state and territory multicultural office or your local government.
Information about languages of the world and areas in which they are spoken can be found at Ethnologue.com. The Department of Immigration, Multicultural and Indigenous Affairs may also be a good starting point.
Don’t forget to contact any local ethnic and cultural community groups as this will be crucial to engaging with newly arrived families and communities and delivering a culturally responsive NAYSS service.
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Tell us about other useful resources you have found
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Q.2 What settlement support has been provided to newly arrived young people or families prior to referral to NAYSS?
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Most newly arrived young people and their families will have had access to intensive support for the first 6 months after arrival in Australia. This initial support is provided by non-government, community based organisations (they will differ from state to state) through the DIAC-funded IHSS program.
Agencies are contracted to provide intensive settlement support, including:
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- initial information and orientation assistance;
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- accommodation and assistance to locate long-term accommodation;
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- support to access English language tuition (either through the Adult Migrant Education Program or a school-based English Language Centre);
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- a basic package of material goods to establish a household; and
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After the first 6 months, DIAC provides CSSS (Community Settlement Support Service) funding to non-government agencies to deliver less intensive support to refugee & newly arrived communities.
You may find that young people are still linked into this support when they are referred to NAYSS.
The DIAC website has more details about settlement services.
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Post a response to a FAQ
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Do you have some more information or ideas about a question posted on this site?
If so, we encourage you to email nayss@cmy.net.au and we will post your response.
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